#17207: SSL Handshake Failed

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#17207: SSL Handshake Failed

Pidgin
#17207: SSL Handshake Failed
--------------------------+---------------------------
 Reporter:  cybercrypt13  |      Owner:
     Type:  defect        |     Status:  new
Milestone:  2.12.1        |  Component:  pidgin (gtk)
  Version:  2.12.0        |   Keywords:  SSL Handshake
--------------------------+---------------------------
 We have pidgin running on a number of different computers, both linux and
 windows 10.  2 days ago about 3pm eastern time they all stopped working
 with the above error message being displayed.

 We installed other chat apps and currently I've tested 5 of them on my
 Ubuntu 17 box.  They all connect and work perfectly, but I like Pidgin
 much better and want to get it working again.

 So... I removed the .purple folder which is supposed to contain all of the
 information on my account. I then use apt-get to remove pidgin from my
 computer.

 I confirm it is gone, then reinstall it through apt-get.

 When I open the newly installed app it immediately opens with same error
 and has ALL of my account information already filled out.  Where is it
 storing this information other than the .purple folder?

 Nothing I have attempted to do has fixed the issue and while all other
 chat apps are working perfectly, pidgin still refuses to connect to our
 server.

 thanks,

 Glenn

--
Ticket URL: <https://developer.pidgin.im/ticket/17207>
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Re: #17207: SSL Handshake Failed

Pidgin
#17207: SSL Handshake Failed
---------------------------+---------------------------
 Reporter:  cybercrypt13   |       Owner:
     Type:  defect         |      Status:  new
Milestone:  2.12.1         |   Component:  pidgin (gtk)
  Version:  2.12.0         |  Resolution:
 Keywords:  SSL Handshake  |
---------------------------+---------------------------

Comment (by cybercrypt13):

 By the way, Adium works perfectly on the Macs.  It is only the Windows and
 Linux clients that have died.

--
Ticket URL: <https://developer.pidgin.im/ticket/17207#comment:1>
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Re: #17207: SSL Handshake Failed

Pidgin
In reply to this post by Pidgin
#17207: SSL Handshake Failed
---------------------------+---------------------------
 Reporter:  cybercrypt13   |       Owner:
     Type:  defect         |      Status:  new
Milestone:                 |   Component:  pidgin (gtk)
  Version:  2.12.0         |  Resolution:
 Keywords:  SSL Handshake  |
---------------------------+---------------------------
Changes (by Robby):

 * milestone:  2.12.1 =>


Comment:

 This reads more like a support request than a concrete bug report. If
 nobody responds here, maybe try the [https://pidgin.im/support/ support
 channels].

--
Ticket URL: <https://developer.pidgin.im/ticket/17207#comment:2>
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Re: #17207: SSL Handshake Failed

Pidgin
In reply to this post by Pidgin
#17207: SSL Handshake Failed
---------------------------+---------------------------
 Reporter:  cybercrypt13   |       Owner:
     Type:  defect         |      Status:  new
Milestone:                 |   Component:  pidgin (gtk)
  Version:  2.12.0         |  Resolution:
 Keywords:  SSL Handshake  |
---------------------------+---------------------------

Comment (by cybercrypt13):

 Could be but have not been able to get support from anyone.  I tried the
 chat room but no one ever replies.  I have never had an issue and pidgin
 is literally the ONLY chat program unable or unwilling to connect to our
 server.  And it was working perfectly before last week.  All clients
 stopped working pretty much at the same time and have no idea where to
 look to see why.

 Thanks,

 Glenn

--
Ticket URL: <https://developer.pidgin.im/ticket/17207#comment:3>
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Re: #17207: SSL Handshake Failed

Pidgin
In reply to this post by Pidgin
#17207: SSL Handshake Failed
---------------------------+---------------------------
 Reporter:  cybercrypt13   |       Owner:
     Type:  defect         |      Status:  new
Milestone:                 |   Component:  pidgin (gtk)
  Version:  2.12.0         |  Resolution:
 Keywords:  SSL Handshake  |
---------------------------+---------------------------

Comment (by dx):

 >I tried the chat room but no one ever replies.

 I see someone tried to reply... after you left the channel. That would
 explain why you think no one ever replies.

 >`16:56 < EionRobb> ghancock: is it just on one account that you're
 getting the ssl errors? Have you tried using the NSS Preferences plugin to
 make sure the tls version and ciphers match the server you're trying to
 connect to?`

 Also, what protocol?

 Please get a debug log (buddy list -> help menu -> debug window)

--
Ticket URL: <https://developer.pidgin.im/ticket/17207#comment:4>
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