Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  new      
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:                |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Changes (by lschiere):

  * owner:  => nosnilmot
  * milestone:  => 2.0.1

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:4>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  new      
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:                |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by hexion):

 More info:

 I had the same issue in this situation:

 - My status is "Connected"
 - A contact whose status was "Invisible" opened a session.
 - We were conversating normally.
 - The contact stopped writing for 1 minute
 - I tried to write a new line, but then the error "The message couldn't be
 sent because the user is offline" happened.
 - The contact writed me another line again.
 - Then I could write again too.

 What happens here? I think that pidgin closes the connection when the 2
 users don't write for 1 or 2 minutes. This shouldn't happen and it causes
 a lot of problems. The connection should be closed ONLY when we close the
 window or the other client closes the connection, AND even if that
 happens, if we write again a new connection should be opened.

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:5>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Changes (by nosnilmot):

  * status:  new => closed
  * resolution:  => invalid

Comment:

 The server or remote end closes the connection after an idle timeout.
 Messaging with invisible users is not supported.

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:6>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by angelic):

 I had this happen with a fully visible person.  I do not believe this is
 an invalid ticket.

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:7>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by nosnilmot):

 Replying to [comment:7 angelic]:
 > I had this happen with a fully visible person.  I do not believe this is
 an invalid ticket.

 Then your issue is something different. Please open your own ticket for it
 and attach a debug log.

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:8>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by hexion):

 Another example of a closed ticket without any critery...

 I just posted AN EXAMPLE of another issue.
 The first one I posted was with a FULLY VISIBLE contact.

 I can't believe it... 3 people reported the problem, one developer simply
 reads the word "invisible" and just closes the bug without checking
 anything.... well done  :/

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:9>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by nosnilmot):

 Replying to [comment:9 hexion]:
 > Another example of a closed ticket without any critery...

 Excuse me?

 > I can't believe it... 3 people reported the problem, one developer
 simply reads the word "invisible" and just closes the bug without checking
 anything.... well done  :/

 One developer who happens to know how to read MSN debug logs and knows
 that the (edited) log you posted shows that the contact was offline or
 invisible when you tried to message them.

 If you have more complete debug logs feel free to attach them.

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:10>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by hexion):

 Sorry for my english, I meant: "Another example of a closed ticket without
 any CRITERION"

 I didn't post any log, not edited nor unedited. That was another used
 called "chckens"

 Whatever you want.. you are the lord of the truth here. Only one thought:
 this is not the path to get a good software nor to interact with the
 users. We made the effort to post here the bugs we find to "help" open
 projects (it's another way of helping, not as important as coding but it's
 important too), and you just ignore us in the moment you find a word you
 don't like in the comment or you don't understand something.

 I'll try to explain you again. The last try... you can ignore this if you
 want.

 With gaim (last I tried was SVN version before the name change) this
 didn't happen.
 Pidgin closes the connection in a 1 or 2 minutes timeout. Ok, I think the
 timeout should be much longer or even I wouldn't set any timeout and just
 close the session when we close the conversation window... but ok.

 The problem is that, if that timeout is reached and we send another line,
 NO NEWER CONNECTION IS OPENED. And then, we cannot write until the contact
 writes another line and his/her client opens a newer connection with us.
 If he/she doesn't write again, we wont be able to write anymore, even
 restarting Pidgin.

 And this happens both with visible and hiden contacts.


 As you can see, this issue isn't a problem that happens only here... but,
 again, feel free to ignore it as you did before.

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:11>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by chckens):

 Replying to [comment:10 nosnilmot]:
 > One developer who happens to know how to read MSN debug logs and knows
 that the (edited) log you posted shows that the contact was offline or
 invisible when you tried to message them.

 That was my debug log, not hexion's. I agree, given the expected behaviour
 of the MSN protocol it looks as if the user is offline from that
 information. But they weren't offline nor invisible. And that snippet of
 the log occurs on MSN sign-on, before I've even tried to message them
 (though the same error is repeated when attempting to send a message).

 http://trac.adiumx.com/ticket/6931 appears to be this same issue and has
 been closed as suspected MSN server weirdness. I think I'd be inclined to
 agree with that, so no complaints about closing this here (unless anyone
 is still seeing the problem?)

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:12>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by hexion):

 Replying to [comment:8 nosnilmot]:
 > Replying to [comment:7 angelic]:
 > > I had this happen with a fully visible person.  I do not believe this
 is an invalid ticket.
 >
 > Then your issue is something different. Please open your own ticket for
 it and attach a debug log.

 I didn't read that reply before...

 Read again the first post. Where did I write there that the contact was
 not online? In fact I say he turned his status to away.
 I just posted before an example of this bug with a hiden contact, but that
 wasn't in the first post.

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:13>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by nosnilmot):

 Sorry for any confusion over the particular debug log attached here, I'm
 still getting used to the fact that this tracker allows people other than
 the original submitter to attach files. (fwiw, the "More info:" follow up
 perfectly matches the sample debug log, this appeared to me to be a
 clarification)

 I'd still prefer to address one issue per ticket, however, and I'm not
 sure how many we're dealing with here (at least one issue appears to be
 someone's unhappiness with the way I am responding and for that I don't
 know what to say.)

 The fact that hexion says this behavior changed since the latest (or
 recent) Gaim SVN confuses me somewhat, as I have (sadly) not had as much
 time to work on Pidgin as I would like, and therefore not much has
 actually changed - certainly not in the areas implied by this report.

 So, if anyone is still interested in helping diagnose this further, could
 I please request the following from you:
  - A debug log (showing as much as possible, if you can provide everything
 from startup (possibly with just the MSN account enabled) that would be a
 massive help, anonymising buddies is fine if I can still see who is
 different)
  - Details of what client the buddy is using
  - Exact steps to reproduce the problem

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:14>
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Re: #939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user is disconected

Pidgin
In reply to this post by Pidgin
#939: MSN: sometimes doesn't allow to send messages since pidgin thinks the user
is disconected
---------------------------+------------------------------------------------
  Reporter:  hexion        |       Owner:  nosnilmot
      Type:  defect        |      Status:  closed  
  Priority:  minor         |   Milestone:  2.0.1    
 Component:  pidgin (gtk)  |     Version:  2.0      
Resolution:  invalid       |    Keywords:          
   Pending:  0             |  
---------------------------+------------------------------------------------
Comment (by hexion):

 It's not unhappiness about how did you answer. At least you were polite,
 and that's much more than other situations I've lived in other projects
 when filing bugs.

 It's just a global deception about how do many developers treat people
 that help filing bugs. When somebody bothers to file a bug explaining the
 best he can, if there's something to clarify or something needs more info
 the reaction hoped is "hey, I don't understand this, could you explain
 better?", not "hey, this is an uncompleted bug repport (or I haven't
 understood it completely), so I close it and mark it as invalid... go away
 little bastard"

 But, well, that's a personal point of view and it's not interesting for
 anybody...

 About the gaim svn issue... I wanted to say that "I" didn't have this
 problem with it... which of course don't mean that the problem appeared
 with pidgin. Maybe the problem was there before in gaim but I didn't
 suffer it..

 Bye. Sorry for bitching here, maybe I threw here my "frustration" with
 many experiences in other "so-called-free" projects like beryl, audacious,
 (...), even gnome. At least, I repeat, you were polite answering for which
 I thank you.

--
Ticket URL: <http://developer.pidgin.im/ticket/939#comment:15>
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