handshake failure

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handshake failure

Lindel Hancock

I have been using pidgin for a while now at work.   Last thurday all was working fine.  Friday the users at this location can not connect. Error says SSL handshake failed.  Other locations connect fine still.  

Here is the debug info.  Can you help?

 

Thanks

Lindel

 

(10:06:30) network: found network ''
(10:06:30) network: Received Network Change Notification. Current network count is 1, previous count was 1.
(10:06:30) autorecon: do_signon called
(10:06:30) autorecon: calling purple_account_connect
(10:06:30) account: Connecting to account [hidden email]/handy.
(10:06:30) connection: Connecting. gc = 077BD3C8
(10:06:30) dnsquery: Performing DNS lookup for mail.handytv.com
(10:06:30) autorecon: done calling purple_account_connect
(10:06:30) dnsquery: IP resolved for mail.handytv.com
(10:06:30) proxy: Attempting connection to 216.170.94.206
(10:06:30) proxy: Connecting to mail.handytv.com:5222 with no proxy
(10:06:30) proxy: Connection in progress
(10:06:30) proxy: Connecting to mail.handytv.com:5222.
(10:06:30) proxy: Connected to mail.handytv.com:5222.
(10:06:30) jabber: Sending ([hidden email]/handy): <?xml version='1.0' ?>
(10:06:30) jabber: Sending ([hidden email]/handy): <stream:stream to='handytv.com' xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' version='1.0'>
(10:06:30) jabber: Recv (170): <?xml version='1.0'?><stream:stream from='handytv.com' xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' xml:lang='en' id='xmpp_659619' version='1.0'>
(10:06:30) jabber: Recv (263): <stream:features><auth xmlns='http://jabber.org/features/iq-auth'/><starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/><mechanisms xmlns='urn:ietf:params:xml:ns:xmpp-sasl'><mechanism>DIGEST-MD5</mechanism><mechanism>PLAIN</mechanism></mechanisms></stream:features>
(10:06:30) jabber: Sending ([hidden email]/handy): <starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:06:30) jabber: Recv (50): <proceed xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:06:30) nss: Handshake failed (-5938)
(10:06:30) connection: Connection error on 077BD3C8 (reason: 5 description: SSL Handshake Failed)
(10:06:30) account: Disconnecting account [hidden email]/handy (00480F88)
(10:06:30) connection: Disconnecting connection 077BD3C8
(10:06:30) connection: Destroying connection 077BD3C8
(10:06:36) util: Writing file accounts.xml to directory C:\Users\Handy\AppData\Roaming\.purple
(10:06:36) util: Writing file C:\Users\Handy\AppData\Roaming\.purple\accounts.xml
(10:06:40) autorecon: do_signon called
(10:06:40) autorecon: calling purple_account_connect
(10:06:40) account: Connecting to account [hidden email]/handy.
(10:06:40) connection: Connecting. gc = 077BDA08
(10:06:40) dnsquery: Performing DNS lookup for mail.handytv.com
(10:06:40) autorecon: done calling purple_account_connect
(10:06:40) dnsquery: IP resolved for mail.handytv.com
(10:06:40) proxy: Attempting connection to 216.170.94.206
(10:06:40) proxy: Connecting to mail.handytv.com:5222 with no proxy
(10:06:40) proxy: Connection in progress
(10:06:40) proxy: Connecting to mail.handytv.com:5222.
(10:06:40) proxy: Connected to mail.handytv.com:5222.
(10:06:40) jabber: Sending ([hidden email]/handy): <?xml version='1.0' ?>
(10:06:40) jabber: Sending ([hidden email]/handy): <stream:stream to='handytv.com' xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' version='1.0'>
(10:06:41) jabber: Recv (170): <?xml version='1.0'?><stream:stream from='handytv.com' xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' xml:lang='en' id='xmpp_341377' version='1.0'>
(10:06:41) jabber: Recv (263): <stream:features><auth xmlns='http://jabber.org/features/iq-auth'/><starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/><mechanisms xmlns='urn:ietf:params:xml:ns:xmpp-sasl'><mechanism>DIGEST-MD5</mechanism><mechanism>PLAIN</mechanism></mechanisms></stream:features>
(10:06:41) jabber: Sending ([hidden email]/handy): <starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:06:41) jabber: Recv (50): <proceed xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:06:41) nss: Handshake failed (-5938)
(10:06:41) connection: Connection error on 077BDA08 (reason: 5 description: SSL Handshake Failed)
(10:06:41) account: Disconnecting account [hidden email]/handy (00480F88)
(10:06:41) connection: Disconnecting connection 077BDA08
(10:06:41) connection: Destroying connection 077BDA08
(10:06:47) util: Writing file accounts.xml to directory C:\Users\Handy\AppData\Roaming\.purple
(10:06:47) util: Writing file C:\Users\Handy\AppData\Roaming\.purple\accounts.xml


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Re: handshake failure

Eion Robb-3
Hi Lindel,

That particular NSS Handshake failed -5938 error means that the SSL library in Pidgin couldn't negotiate a matching SSL cipher with your server.  You'll need to use the "NSS Preferences" plugin (in Tools->Plugins) to configure what ciphers and version of TLS/SSL your Pidgin is allowed to use to connect with the server.

Cheers,
Eion

On 2 May 2017 at 03:12, Lindel Hancock <[hidden email]> wrote:

I have been using pidgin for a while now at work.   Last thurday all was working fine.  Friday the users at this location can not connect. Error says SSL handshake failed.  Other locations connect fine still.  

Here is the debug info.  Can you help?

 

Thanks

Lindel

 

(10:06:30) network: found network ''
(10:06:30) network: Received Network Change Notification. Current network count is 1, previous count was 1.
(10:06:30) autorecon: do_signon called
(10:06:30) autorecon: calling purple_account_connect
(10:06:30) account: Connecting to account lindel@.../handy.
(10:06:30) connection: Connecting. gc = 077BD3C8
(10:06:30) dnsquery: Performing DNS lookup for mail.handytv.com
(10:06:30) autorecon: done calling purple_account_connect
(10:06:30) dnsquery: IP resolved for mail.handytv.com
(10:06:30) proxy: Attempting connection to 216.170.94.206
(10:06:30) proxy: Connecting to mail.handytv.com:5222 with no proxy
(10:06:30) proxy: Connection in progress
(10:06:30) proxy: Connecting to mail.handytv.com:5222.
(10:06:30) proxy: Connected to mail.handytv.com:5222.
(10:06:30) jabber: Sending (lindel@.../handy): <?xml version='1.0' ?>
(10:06:30) jabber: Sending (lindel@.../handy): <stream:stream to='handytv.com' xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' version='1.0'>
(10:06:30) jabber: Recv (170): <?xml version='1.0'?><stream:stream from='handytv.com' xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' xml:lang='en' id='xmpp_659619' version='1.0'>
(10:06:30) jabber: Recv (263): <stream:features><auth xmlns='http://jabber.org/features/iq-auth'/><starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/><mechanisms xmlns='urn:ietf:params:xml:ns:xmpp-sasl'><mechanism>DIGEST-MD5</mechanism><mechanism>PLAIN</mechanism></mechanisms></stream:features>
(10:06:30) jabber: Sending (lindel@.../handy): <starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:06:30) jabber: Recv (50): <proceed xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:06:30) nss: Handshake failed (-5938)
(10:06:30) connection: Connection error on 077BD3C8 (reason: 5 description: SSL Handshake Failed)
(10:06:30) account: Disconnecting account lindel@.../handy (00480F88)
(10:06:30) connection: Disconnecting connection 077BD3C8
(10:06:30) connection: Destroying connection 077BD3C8
(10:06:36) util: Writing file accounts.xml to directory C:\Users\Handy\AppData\Roaming\.purple
(10:06:36) util: Writing file C:\Users\Handy\AppData\Roaming\.purple\accounts.xml
(10:06:40) autorecon: do_signon called
(10:06:40) autorecon: calling purple_account_connect
(10:06:40) account: Connecting to account lindel@.../handy.
(10:06:40) connection: Connecting. gc = 077BDA08
(10:06:40) dnsquery: Performing DNS lookup for mail.handytv.com
(10:06:40) autorecon: done calling purple_account_connect
(10:06:40) dnsquery: IP resolved for mail.handytv.com
(10:06:40) proxy: Attempting connection to 216.170.94.206
(10:06:40) proxy: Connecting to mail.handytv.com:5222 with no proxy
(10:06:40) proxy: Connection in progress
(10:06:40) proxy: Connecting to mail.handytv.com:5222.
(10:06:40) proxy: Connected to mail.handytv.com:5222.
(10:06:40) jabber: Sending (lindel@.../handy): <?xml version='1.0' ?>
(10:06:40) jabber: Sending (lindel@.../handy): <stream:stream to='handytv.com' xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' version='1.0'>
(10:06:41) jabber: Recv (170): <?xml version='1.0'?><stream:stream from='handytv.com' xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' xml:lang='en' id='xmpp_341377' version='1.0'>
(10:06:41) jabber: Recv (263): <stream:features><auth xmlns='http://jabber.org/features/iq-auth'/><starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/><mechanisms xmlns='urn:ietf:params:xml:ns:xmpp-sasl'><mechanism>DIGEST-MD5</mechanism><mechanism>PLAIN</mechanism></mechanisms></stream:features>
(10:06:41) jabber: Sending (lindel@.../handy): <starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:06:41) jabber: Recv (50): <proceed xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:06:41) nss: Handshake failed (-5938)
(10:06:41) connection: Connection error on 077BDA08 (reason: 5 description: SSL Handshake Failed)
(10:06:41) account: Disconnecting account lindel@.../handy (00480F88)
(10:06:41) connection: Disconnecting connection 077BDA08
(10:06:41) connection: Destroying connection 077BDA08
(10:06:47) util: Writing file accounts.xml to directory C:\Users\Handy\AppData\Roaming\.purple
(10:06:47) util: Writing file C:\Users\Handy\AppData\Roaming\.purple\accounts.xml


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Want to unsubscribe?  Use this link:
https://pidgin.im/cgi-bin/mailman/listinfo/support


_______________________________________________
[hidden email] mailing list
Want to unsubscribe?  Use this link:
https://pidgin.im/cgi-bin/mailman/listinfo/support